Debt recovery services: Managing outstanding debts

Ensure swift payment of your outstanding invoices through our commercial debt

Outstanding invoices paid fast in South Africa or abroad

Failure to receive payments on time can significantly affect your cash flow and overall performance. Statistics show that one in four bankruptcies result from unpaid debts, while a solitary significant debtor can exert substantial pressure on your business transactions, potentially jeopardising your company's survival.

  • Worldwide

    Recover your trade receivables wherever your debtors are based, even if they are outside of South Africa. With Coface international debt collection, you have a single point of contact regardless of the country where the debtor is based. We help keep disruption to a minimum and reach out to local legal teams for you.

  • Collect your debts fast

    As a leader in credit insurance, Coface’s debt collection services vastly improves the chances of recovering your money. We save you time, leaving you free to focus on growing your business.

  • Only pay for the amounts recovered

    Cut down your costs! With Coface’s business debt collection solution, you only pay a commission on the money recovered.

  • Protect your brand image

    Call in Coface’s experts so you can maintain good business relations with your client: carry on expanding your business while we act on your behalf.

Debt collection services on an international scale

Coface collects your outstanding invoices in over 190 countries using a one-of-a-kind international network.

Debt collection experts in South Africa act as a link between you and the local manager handling your request.

These contacts have extensive knowledge of the local language, legislation, market and practices.

Interested in our debt collection solutions?

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What does failure really cost you?



The extra turnover needed to make up for loss

The simulation above shows the additional turnover that your company must achieve to compensate for the loss due to a non-payment.

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Commercial debt collection: what is it?

Late payments or non-collection of receivables can have far-reaching consequences on your cash flow. Unpaid debts are the reason behind 25% of bankruptcies. A single major debtor can vastly restrict your ability to do business or even jeopardise your company’s future.

How do I get my customer to pay?

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Has your client still not settled their debt regardless of your reminders? The next step is to send a registered letter with acknowledgment of receipt giving them formal notice to pay.

Then, if - regardless of your out-of-court actions - your client still doesn’t honour their debt, you can launch a legal debt collection process and embark on various legal procedures: these range from a court order to pay or a summons for payment to

How do I get my customer to pay?


a summary procedure. But you should remember that this approach can be expensive and time-consuming, and the outcome may be uncertain.

When you authorise Coface to collect your unpaid debts, we guarantee to:

  • Recover your money quickly
  • Save you time so you can grow your business
  • Request our commission only if we are successful

Frequently Asked Questions